Family packages help

Assistance in family packages is provided only to a parent family with one or more minor children if the beneficiary is a guaranteed minimum benefit.

Assistance in family packages is also provided to the family of a Croatian veteran from the Homeland War if the regular total monthly income of the Croatian veteran and members of his household does not exceed 230% of the base for calculating other benefits from the Act, increased by 20%.

Assistance in family packages is provided by a family or guardian of three or more minor children and a single-parent family with one or more minor children, in which one family member's account has been blocked in accordance with the regulations on enforcement of financial assets, and whose monthly income per household member does not exceed 100% of the base for calculating the guaranteed minimum compensation from the Act.

Assistance in family packages is provided to a family or a single person who, due to natural disasters (earthquake, flood, fire, etc.), health conditions, unemployment and other crisis situations, have found themselves in unfavourable life circumstances, while these circumstances last.

​ Assistance in family packages cannot be obtained by beneficiaries from paragraph 4 of Article 26 (Decision on Social Welfare, Official Gazette of the City of Zagreb 22/22, 29/22, 08/23 and 30/23) who own other real estate, except real estate which they use for housing.

Help in family packages is achieved by distributing family packages that contain: food, cleaning products and maintenance of personal hygiene.

Beneficiaries of assistance in family packages are determined monthly by the office, for:

- beneficiaries of the guaranteed minimum compensation on the basis of a letter from the competent authority in accordance with the Law;
- family of veterans of the Homeland War based on office records;
- beneficiaries from Article 26, paragraph 4 of the same decision, on the basis of FINA's confirmation on the blocking of the debtor's account, printout of transactions on the protected account for the previous month, calculation of wages in the previous month for all employed members of the household, notification of pension benefits for the previous month for all members of the household who are retired and declarations that they do not own any other real estate, except the real estate they use for housing;
- beneficiaries from Article 26, paragraph 5 of this decision based on the assessment of the office.

The right to help in family packages belongs to the users from the first day of the following month after the month in which the letter from the competent authority was received in accordance with the Law or the user's request from Article 26 paragraphs 3, 4 and 5 of the same decision was received.

The right to help in family packages ends for users if they do not use it three times in six months, and they can exercise it again after the expiration of three months from the end of use.

The Help in Family Packages program is completely free of charge for users and is carried out within the framework of the activities of the "Dobri Dom" Institution of the City of Zagreb once a month with the presentation and record of the downloaded package via a social security card in electronic form at the location of PJ "Zagrebački Velesajam".

The social security card is issued by the City Office for Social Protection, Health, Veterans and Persons with Disabilities when exercising the aforementioned right.